Terms of service

These terms are a contract between you and VerveDev Inc., an Ontario corporation ("Vrankly", "we", "us"), for the website vrankly.com, the app at app.vrankly.com and related emails (together, "Vrankly"). By creating an account, buying a plan or using Vrankly, you agree to them and to our Privacy policy.

If you use Vrankly for a company or agency, you agree on its behalf and confirm you're allowed to. "You" then means that organization.

• You need to be at least 18 and give accurate information.
• Keep your password private. You're responsible for what happens under your account; tell us right away if you think someone else has access.
• Each organization has one owner. Owners and admins manage members, projects, settings and billing; members can track keywords and run crawls; viewers can see everything.
• Owners and admins control the organization's data, including removing members. A person removed from an organization loses access to its projects.

• Paid plans (Starter, Professional and Agency) and add-ons are billed in advance, monthly or yearly, in Canadian dollars, through our payment processor. Applicable taxes (GST/HST) are added.
• Plans renew automatically at the end of each period until cancelled. We charge the card on file.
• Plan and billing-period changes take effect right away: we charge the prorated difference for an upgrade and credit it for a downgrade, against your next invoices. Add-ons work the same way.
• You can cancel in Organization → Plan and billing. Your plan stays active until the end of the period you paid for, then your organization moves to the Free plan. Your data is kept.
• Fees aren't refundable, including for partial periods, except where the law requires a refund.
• If a renewal payment fails, we retry it for a while. If it still fails, the organization moves to the Free plan.
• We may change prices. We'll email account owners at least 30 days before a new price applies to an existing subscription, which you can cancel before then.

The Free plan includes limited websites and keywords, checked monthly, and isn't billed. We may change its limits, or end it, with 30 days' notice. Free accounts with no sign-ins for 12 months may be closed after we email the owner.

Use Vrankly lawfully and fairly. You agree not to:

• Run site audits, crawls or PageSpeed tests on websites you don't own or aren't authorized to manage. (Tracking where any site ranks in public search results is fine.)
• Get around plan limits, share one account between organizations, or resell access to Vrankly itself. Agencies may share reports, including white-labelled ones, with their own clients.
• Scrape, copy or automate access to the app beyond the features we provide, or try to reverse engineer it.
• Probe, overload or attack Vrankly, its users or the websites it checks, or use it to send spam.
• Upload content that's illegal, infringing or harmful, or use Vrankly to harass anyone.

We may limit or suspend accounts that break these rules, usually after contacting you first.

Your projects, keywords, settings, reports and Search Console data ("your content") belong to you. You give us permission to store, process and display your content only to run, secure and support Vrankly for you, as described in the Privacy policy.

You're responsible for having the right to use the websites, logos and other content you add, and for who you share reports with. Anyone with a shared report link can open it.

If you send us ideas or feedback, we may use them without owing you anything.

• Rankings, search volumes, traffic estimates, scores and backlink data come from our own checks and from third-party data providers. Search results vary by location, device, language and personalization, so they're estimates, not guarantees.
• Vrankly measures search performance; it doesn't guarantee any ranking, traffic or business result.
• Connecting Search Console or paying also puts you under Google's terms and our payment processor's terms. We aren't responsible for third-party services.

The assistant answers questions using your project's data. Its answers can be incomplete or wrong, so check important ones before acting on them. Don't rely on it for legal, financial or other professional advice.

We work to keep Vrankly available but don't promise it will be uninterrupted or error-free. We may improve, change or remove features. If we remove a major paid feature you rely on, we'll tell you in advance and you may cancel; we'll refund the unused part of a yearly plan in that case.

Vrankly, its software, design, brand and documentation belong to VerveDev Inc. These terms give you the right to use Vrankly while your account is in good standing; they don't give you ownership of it or the right to use our trademarks.

• You can stop using Vrankly at any time. Cancel your plan in Organization → Plan and billing, or email [email protected] to close your account and delete its data.
• We may suspend or close an account that seriously or repeatedly breaks these terms, doesn't pay, or puts others at risk. Except in urgent cases, we'll warn you first and let you export your data.
• After an account closes, we delete its data as described in the Privacy policy. Sections that by their nature should survive (fees owed, disclaimers, liability, governing law) still apply.

Vrankly is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

To the extent the law allows, neither you nor we are liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim about Vrankly is limited to the fees you paid us in the 12 months before the claim, or CA$100 if you're on the Free plan.

You agree to defend and hold us harmless from claims arising from your content or your breach of these terms.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You and we agree to the exclusive jurisdiction of the courts in Toronto, Ontario, except where the law gives you the right to bring a claim where you live.

We may update these terms. We'll change the date at the top, and for significant changes we'll email account owners at least 30 days before they take effect. Continuing to use Vrankly after that means you accept them; if you don't, you can cancel.

VerveDev Inc. (Vrankly) · Ontario, Canada
[email protected]